Who can I pay?+
Anyone with a verified KoinKoin account, in any country where KoinKoin operates. You can find them by Pay ID, email address or phone number.
What do I need to start?+
A KoinKoin account with identity verification completed and two-factor authentication turned on. Both take a few minutes.
How do I add money?+
Deposit USDT or other crypto, or fund your account with your local currency, then send it with KoinKoin Pay.
Is there a fee?+
No. Sending and receiving between KoinKoin accounts is free.
I sent money to the wrong person. What can I do?+
Payments are instant and final. Contact the person and ask them to send it back, and tell our support team at support@koinkoin.com, who will help where they can.
Why is my payment "being checked"?+
Some payments are reviewed by our compliance team before they complete, to protect you and meet our legal obligations. Most checks finish quickly and you are notified of the result.